Where's my order?

Communication

Once an order has been made, you will receive an automated email confirming your order, along with your order reference number. Please use this number for any correspondence you have with us.

Timescales

The timescales for manufacturing the product (if made to order) and the delivery expectation is made available to customers at the time of ordering. We ship our products as soon as possible.

Third party

We have partnered with the Royal Mail, UPS and PDP for our deliveries. There maybe occasions when there is a delay which is outwith our control. You may wish to check the partners websites for any delay information available.

Tracking

To keep the costs down for our customers, we don't usually ship with tracking in place unless advised otherwise. Tracking is available on framed prints and canvases.

Multiple orders

If you have made multi orders for products, it maybe that they are being shipped from different locations / partner locations. Therefore please bear this in mind when waiting for your delivery

Contact us

If you feel the stated timescale has passed and the above doesn't apply to you, please contact us with your reference number and we will investigate this for you as a priority.