Delivery


Where do we deliver to?

Due to the costs involved in shipping framed prints and canvas wraps abroad, there are some restrictions in place.


UK, Ireland, Europe, USA & Canada

  • All of our products (including framed prints, and canvas wraps) are available to be delivered to the above countries and continents.


Elsewhere around the world (e.g. China, Australia, New Zealand etc)

  • All of our products (excluding framed prints and canvas wraps) are available to be delivered to these international destinations.
  • As a workaround to ship to these destinations not included, you could ask for the item excluded to be shipped to a region that does except if you have a friend or relative who could receive it and then forward it on manually.


Apologies for any inconvenience cause.d This is due to the high shipping costs involved, as agreed with our printing partner.


Timescales

All of our prints and framed prints are made to order. Therefore a small window of time is required. Please see our ‘product detail when ordering which will advise of the printing and dispatch timescales involved.


Postage costs

Postage is calculated automatically at the checkout stage.


Brexit & Tax Implications

From 1 July 2021 if ordering from this website you WILL be charged Vat (and Duty if appropriate) and a handling fee ON DELIVERY of your order if the value is higher than your local country threshold. This applies to ANY orders for overseas delivery. If ordering from stephenballphotography.com ALL international customers are responsible for any Vat, Duty or handling fees they may incur on delivery. No returns will be accepted for refusal to pay any applicable custom fees.


Missing items

If there's something missing from your order, our items often arrive in separate parcels. These may be delivered by different couriers, who deliver up until 7pm. So part of your order may still be on its way. If you've already checked your order history, and you still have a question please contact ‘Customer Services’.


Returns & Refunds


Custom products - Most items for sale on this site are custom made products. These include all photographic images such as prints, canvas prints and greetings cards, they are made to order and are not eligible for return under the Consumer Protection (Distance Selling) Regulations 2000.


They may only be returned if damaged in transit or there is a manufacturing defect. Other products - Where sales are covered by the distance selling regulations and are cancelled, such as books, the buyer is responsible for returning the goods to us at their own expense.


We recommend you insure the goods while in transit as goods not received or received damaged will not be refunded. If there's something missing from your order, our items often arrive in separate parcels. These may be delivered by different couriers, who deliver up until 7pm. So part of your order may still be on its way.


If you've already checked your order history, and you still have a question please contact ‘Customer Services’.


Refunds

  • Please notify us of any damages or defects within 24 hours of receipt (so we can inform the carrier) by phone or email, see Contact page of our website.
  • If the package requires a signature and is damaged please note that with the carrier at the time of delivery.
  • We will contact you with a returns number and instructions on how to return.
  • Returns will not be accepted without prior notification and a returns number. Products for return must be sent within 7 days of receipt including the original packaging.
  • It is your responsibility to wrap products adequately to prevent damage.
  • We recommend that you obtain proof of posting and insurance as goods not received, or received damaged, will not be refunded.
  • Your name, address, order number and returns number must be included in the package together with a description of the damage or defect.
  • We will supply you with the return address.
  • A full refund, including original and reasonable return postage costs, will be issued on receipt of the products, subject to inspection and the goods being found damaged or defective.
  • Damage suspected as malicious and deliberate will void our returns agreement and sales contract.