Returns & Refunds

Custom products - Most items for sale on this site are custom made products. These include all photographic images such as prints, canvas prints and greetings cards, they are made to order and are not eligible for return under the Consumer Protection (Distance Selling) Regulations 2000.

They may only be returned if damaged in transit or there is a manufacturing defect. Other products - Where sales are covered by the distance selling regulations and are cancelled, such as books, the buyer is responsible for returning the goods to us at their own expense.

We recommend you insure the goods while in transit as goods not received or received damaged will not be refunded. If there's something missing from your order, our items often arrive in separate parcels. These may be delivered by different couriers, who deliver up until 7pm. So part of your order may still be on its way.

If you've already checked your order history, and you still have a question please contact ‘Customer Services’.

Refunds

  • Please notify us of any damages or defects within 24 hours of receipt (so we can inform the carrier) by phone or email, see Contact page of our website.

  • If the package requires a signature and is damaged please note that with the carrier at the time of delivery.

  • We will contact you with a returns number and instructions on how to return.

  • Returns will not be accepted without prior notification and a returns number. Products for return must be sent within 7 days of receipt including the original packaging.

  • It is your responsibility to wrap products adequately to prevent damage.

  • We recommend that you obtain proof of posting and insurance as goods not received, or received damaged, will not be refunded.

  • Your name, address, order number and returns number must be included in the package together with a description of the damage or defect.

  • We will supply you with the return address.

  • A full refund, including original and reasonable return postage costs, will be issued on receipt of the products, subject to inspection and the goods being found damaged or defective.

  • Damage suspected as malicious and deliberate will void our returns agreement and sales contract.