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Returns, made quick and easy.

  1. Simply email  or with your order number and your reason for the return within 3 days of receipt.

  2. As soon as we hear from you, we'll provide instructions on how to return your order.

  3. When your returned Item(s) has been received, we'll replace or refund your order.

  4. We process all refunds within 10 days.

Further Terms

  1. Items must be returned in original condition within 14 days of receipt.

  2. Proof of purchase may be required e.g. valid order number.

  3. The refund does not include delivery charges.

  4. Our normal site terms and conditions also apply.

All you need to know

  1. Your item(s) must be in original condition and repacked in the original packaging.

  2. Please keep proof of postage for any return item(s). We can't consider a claim for returned goods lost in transit without one.

  3. Refunds are not applicable to digital downloads.

Got a complaint?

At Stephen Ball Photography, your feedback is extremely important to us. If you'd like to get in touch with us for any reason, please email us at 

Any complaints are taken very seriously, and we will respond within 3 business days.